Junior Support Engineer

A support engineer responds to a message on his laptop as seen in the speech bubble.
A support engineer responds to a message on his laptop as seen in the speech bubble.

Junior Support Engineer

Do you want to be a hero, saving people from technological doom? Do you have a superpower related to technology? Are you looking to save the day? Do you want to work with similar superheroes on a daily basis? If this sounds like you, you might be the person we're looking for!

We have an exciting opportunity for a Junior Support Engineer to join the Prop Data team. If you think that you have what it takes, please send your CV to iwant2work@propdata.net. 

Job Specifications

  • Manage telephonic, email, live chat and helpdesk first-line support queries from clients.
  • Provide remote assistance to end-users in the use of existing and new technologies and solutions.
  • Diagnosing and resolving problems in response to client inquiries.
  • Escalate tickets in accordance with Prop Data’s escalation policy.
  • Log all bugs that require development/engineering with the current implemented project management utilities (i.e. Accelo/Asana).
  • Liaise with customers on resolutions and fixes.
  • Assist customers with product end-user experience and training.
  • Set up and support email stationery/signatures on all desktop devices (on all platforms).
  • Draft, and update Help Center tutorials/knowledge base articles in accordance with any system/technology updates. Contribute knowledge and updated information to Prop Data’s knowledge base. 
  • Provide training on all Prop Data products and solutions to clients.
  • Domain administration:
    • DNS updates
    • Domain registrations
    • Domain transfers
  • Set up Property Listing Syndication (Feeds).

Key Competencies

  • Listen, analyse and solve problems.
  • Attention to detail.
  • Good judgment.
  • Flexible and adaptable.
  • Stress tolerant.
  • Proficient in English, spoken and written.
  • Maintain a professional attitude and provide excellent customer service at all times, including maintaining a good work ethic and assisting other technical support specialists when needed.
  • Passionate about technology.

Skills

  • Understanding of DNS.
  • Ability to learn and adapt quickly.
  • Networking Protocols (HTTP/TCP/DHCP).

Advantageous

  • ITIL experience.
  • Freshdesk experience.
  • Asana experience.
  • Python knowledge.
  • Google Services.

*Please note that this is a remote working position. Applicants must have a dedicated LTE/Fibre line. A battery backup would be advantageous. 

This position will require you to work overtime and be on stand-by once a month.

Is this a good fit for you?

Apply now